Customer Service Representative/Dispatcher
Exciting Opportunity:
Customer Service Representative/DispatcherWith over 20 years of distinguished service in the Heating, Air Conditioning, and Refrigeration sectors in Maryland, Pennsylvania, and Delaware, we have built a reputation for top-notch quality and customer satisfaction.
Our dedicated team of highly trained HVAC technicians proudly provide comprehensive services to residential, commercial, and industrial clients, underpinned by our values of honesty, integrity, and teamwork.
We're not just serious about great servicewe excel at it!We're now on the lookout for an exceptional Customer Service Representative/Dispatcher.
In this hybrid role, your responsibilities will span from understanding our customers' needs and booking service appointments, to making outbound calls for scheduling appointments, ensuring the right technician is dispatched for the right job.
Why Choose Us? Long-term Stability:
We've been operating successfully for over 20 years! Employee-centric Culture:
Our people are our greatest assets.
Uncompromising Quality:
We uphold an elite level of quality in our services.
Growth Opportunities:
Room for professional advancement within the company.
Comprehensive Benefits Package:
Fully covered healthcare, 401k with company match, paid holidays, and performance-based bonuses.
Competitive Wages:
Earnings range from $40K-$50K, with scope for higher compensation for the perfect fit.
Key
Responsibilities:
Handle inbound and outbound customer calls, converting them into booked service appointments while promoting customer satisfaction.
Dispatch technicians as per set schedules, customer requests, or immediate requirements.
Communicate vital information, such as progress updates, to managers and customers.
Resolve customer or supervisor queries related to services or equipment.
Prepare and manage daily work schedules and work orders for technicians.
Maintain and update our customer database with accurate information.
Ideal Candidate Profile:
Prior experience in customer service and dispatch within the HVAC industry.
Proficient with computer systems and phone systems; experience with Service Titan is a plus.
Excellent written and verbal communication skills for effective problem resolution.
Empathetic, with excellent people skills, able to handle challenging situations with ease.
Reliable, with a strong ability to multitask.
We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or any other protected category.
A pre-employment background check is required for this position.
We look forward to receiving your application! Recommended Skills Communication Customer Satisfaction Customer Service Databases Expediting Hvac Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Representative/DispatcherWith over 20 years of distinguished service in the Heating, Air Conditioning, and Refrigeration sectors in Maryland, Pennsylvania, and Delaware, we have built a reputation for top-notch quality and customer satisfaction.
Our dedicated team of highly trained HVAC technicians proudly provide comprehensive services to residential, commercial, and industrial clients, underpinned by our values of honesty, integrity, and teamwork.
We're not just serious about great servicewe excel at it!We're now on the lookout for an exceptional Customer Service Representative/Dispatcher.
In this hybrid role, your responsibilities will span from understanding our customers' needs and booking service appointments, to making outbound calls for scheduling appointments, ensuring the right technician is dispatched for the right job.
Why Choose Us? Long-term Stability:
We've been operating successfully for over 20 years! Employee-centric Culture:
Our people are our greatest assets.
Uncompromising Quality:
We uphold an elite level of quality in our services.
Growth Opportunities:
Room for professional advancement within the company.
Comprehensive Benefits Package:
Fully covered healthcare, 401k with company match, paid holidays, and performance-based bonuses.
Competitive Wages:
Earnings range from $40K-$50K, with scope for higher compensation for the perfect fit.
Key
Responsibilities:
Handle inbound and outbound customer calls, converting them into booked service appointments while promoting customer satisfaction.
Dispatch technicians as per set schedules, customer requests, or immediate requirements.
Communicate vital information, such as progress updates, to managers and customers.
Resolve customer or supervisor queries related to services or equipment.
Prepare and manage daily work schedules and work orders for technicians.
Maintain and update our customer database with accurate information.
Ideal Candidate Profile:
Prior experience in customer service and dispatch within the HVAC industry.
Proficient with computer systems and phone systems; experience with Service Titan is a plus.
Excellent written and verbal communication skills for effective problem resolution.
Empathetic, with excellent people skills, able to handle challenging situations with ease.
Reliable, with a strong ability to multitask.
We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or any other protected category.
A pre-employment background check is required for this position.
We look forward to receiving your application! Recommended Skills Communication Customer Satisfaction Customer Service Databases Expediting Hvac Estimated Salary: $20 to $28 per hour based on qualifications.
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